When processing documents with R365, you may encounter errors. Below are the most common ones and what they mean.
101100: The vendor record is either missing in R365 or the name does not exactly match the name in the CSV file.
To fix either add the missing vendor or double check to ensure that the vendor name in the CSV file matches the vendor name in R365.
101101: The GL account referenced in the file does not exist in R365. You will need to create the account in R365.
To fix you will need to create the GL account in R365.
101102: This usually indicates a formatting issue in the file, such as incorrect or missing headers.
To fix, please contact clickBACON Support.
101103: This occurs when the R365 Location ID is either not included in the Location column of the file, or does not exist in R365
To fix confirm that the Location ID in R365 matches the Location ID found in clickBACON.
Click on the GEAR icon, then SETTINGS. Choose the API Integration tab and then the VIEW button for R365 and confirm your Location Number.
101104: This invoice already exists in the system
You cannot send a duplicate invoice into R365.
101105: Invoice No is missing. Please add invoice no and reprocess
To fix, enter the invoice number and reprocess the document.
901100: The FTP configuration is invalid. Please update R365 Credentials
To fix, update the FTP username and/or password in clickBACON.
Click on the GEAR icon, then SETTINGS. Choose the API Integration tab and then the VIEW button for R365 and re-enter your FTP username and password
901101: Ensure at least one taxable GL is on invoice
To fix, mark at least one GL account on the invoice as taxable. See the bottom of this article for how to mark GL accounts as taxable.
901102: The totals in the file do not match the invoice total
To fix verify all subtotals and totals.
901103: Some item codes are missing.
To fix, ensure all line items have item codes.
101106: This invoice is taking longer than usual to process. Please check back after a few minutes
This happens when the R365 system is taking longer to respond than expected. It may resolve itself in a few moments. If it does not, please reach out to R365 support.
Related Articles:
Tax and Fee Distribution for R365 Members (bottom of article: how to mark GL accounts as taxable)